Dispute Resolution Resources

Dispute Resolution Coordinator

The Dispute Resolution Coordinator function is performed by the HRM Generalist located in the Department of Human Resources Management. This function is responsible for helping to coordinate the expeditious and fair resolution of problems raised by University staff employees. The role of the Dispute Resolution Coordinator function is to assist the parties in seeking a satisfactory resolution of the issues and not to determine who is "right" or "wrong." To that end, the HRM Generalist will remain neutral throughout the proceedings and will serve primarily as a facilitator. In appropriate circumstances, the HRM Generalist may also coordinate efforts within various University offices to resolve disputes in a prompt, flexible, and responsive manner.


Mediation services may be used at any point during the dispute resolution process to discuss mediation. Mediation can be pursued independently of these procedures, and offers a number of ways for parties to seek to resolve a dispute. The HRM Generalist will apprise the parties of the available methods, and will be available to provide guidance and assistance to any person with a question or concern about these procedures or any other dispute resolution mechanism. Mediation is voluntary, and no party will be required to participate in the process. Mediation may be arranged through the HRM Generalist in the Department of Human Resources Management.

Supervisors and Managers

Supervisors at all levels have a fundamental responsibility to resolve workplace disputes by taking the appropriate, prompt, and fair action commensurate with their authority. To enable Supervisors to carry out this responsibility, the University will offer training through the Department of Human Resources Management in the areas of dispute resolution. Supervisors attempting to resolve disputes should seek appropriate assistance from their department heads, their dean, their director, or their Human Resources Generalist in the Department of Human Resources Management.


Outside counsel is not authorized to participate in the dispute resolution process; however, the complainant may select an advisor other than an attorney external to the University to assist and advise the complainant.

Federal and State Laws

There are Federal and State Laws that cover University and workplace complaints and provide remedies for some disputes. Participating in dispute resolution efforts under this procedure does not extend the deadlines within which to seek redress from outside agencies or initiate appropriate legal proceedings.

Time Limits for Raising an Issue

Normally, a party with a dispute or complaint ("complainant") should raise the dispute within ten (10) working days from the occurrence of the particular incident. Unless a complainant has requested an extension of the time limit, failure to act within the time limits established in this Policy should terminate the dispute resolution process. In those situations, parties will remain free to seek to resolve disputes through mediation.